Backup - Multiple Devices

Discussion in 'Technical Questions' started by Evelyn Stout, Mar 17, 2020.

  1. Evelyn Stout

    Evelyn Stout New Member

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    Hi! I am new to Equipd Bible and Service Planner and so far am LOVING both of them. Thank you so much for all the work you have put into developing them. I do need a little assistance though because I cannot seem to create a backup file (in Equipd) so as to restore it on a second iPad. It keeps giving me an error message. I have closed the app and reopened it but the problem remains. I am not sure what I am missing. Please see attached pic. Thanks in advance for your help.
     

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  2. iMatt

    iMatt Administrator Staff Member

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    So sorry for the late reply @Evelyn Stout!.

    The issue will be that you do not have the default "Mail" app from Apple installed and working on your device. The one with the blue icon and the white envelope on it. The backup system is using iOS to generate the email, and iOS requires that app to be installed and able to send emails.

    Does that make sense?
     

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